What type of stress is classified as "Distress"?

Distress is specifically categorized as negative stress, which arises from challenging or adverse situations that individuals perceive as overwhelming or threatening. This type of stress can lead to feelings of anxiety, frustration, and impairment in functioning. In contrast, positive stress, often referred to as "eustress," can promote growth and motivation, leading to beneficial outcomes.

Negative stress, or distress, is typically associated with problems such as relationship issues, financial concerns, or traumatic events, which can have a detrimental effect on mental health and well-being. Understanding this distinction is essential for emergency telecommunicators because recognizing the signs of distress in callers can improve the ability to provide appropriate support and intervention.