What term is used to describe the configuration method where separate individuals handle call-taking and dispatch functions?

The term that describes the configuration method where separate individuals handle call-taking and dispatch functions is horizontal dispatch. In this system, one person or team is responsible for receiving and processing calls (call-taking), while a different individual or team handles the task of sending out the appropriate response units (dispatching). This separation allows for specialization in roles, which can lead to increased efficiency and effectiveness in emergency response situations.

By designating specific personnel for each function, departments can ensure that call-takers focus solely on gathering critical information and maintaining communication with the caller, while dispatchers concentrate on coordinating resources and responding appropriately. This structure contrasts with vertical dispatch, where one individual might take calls and then also handle dispatching, potentially overwhelming them with multifaceted responsibilities. Furthermore, the terms sequential and simultaneous dispatch refer to different operational strategies that do not apply to the separation of these roles.