What should an ETC do if they receive a call about a hazardous material incident?

In the context of responding to a hazardous material incident, gathering information and providing guidance based on protocols is crucial for ensuring safety and appropriate response. An emergency telecommunicator (ETC) plays a vital role in managing the situation by collecting essential details such as the nature of the hazardous material, the location of the incident, and any potential threats to public safety.

This information is important not only for dispatching the appropriate emergency services but also for advising the caller on immediate safety measures they should take, such as sheltering in place or evacuating if necessary based on established protocols. By following prescribed procedures, the ETC can help create a clear and controlled response to the incident, coordinating with emergency responders and ensuring that public safety is prioritized.

The other options are not appropriate in an emergency situation. Simply asking the caller to evacuate without assessing the situation could lead to panic and further complications. Contacting the media is not within the ETC's responsibilities in the immediate aftermath of a hazardous incident, while dismissing a call is inappropriate, as every report of such incidents must be taken seriously to protect public safety.