What is the primary purpose of pre-arrival instructions in emergency situations?

The primary purpose of pre-arrival instructions in emergency situations is to guide the caller in providing immediate assistance until responders arrive. This is a crucial aspect of emergency communication because the time between the call and the arrival of emergency services can greatly impact outcomes for the person in need of help. By providing specific instructions, the telecommunicator helps the caller take appropriate actions that could save lives, alleviate suffering, or stabilize the situation.

These instructions can include guidance on performing CPR, controlling bleeding, or managing other medical issues, depending on the nature of the emergency. This proactive approach empowers the caller to become an active participant in the care of the individual in distress, fostering a sense of purpose and reducing panic during an already stressful situation.

Other options, while important in their own contexts, do not capture the main intent of pre-arrival instructions, which is to engage the caller in providing effective assistance.