What is the goal of conducting a silent call investigation?

Conducting a silent call investigation primarily aims to determine whether an emergency exists when a caller has disconnected. In emergency communications, unanswered or silent calls can be critical, as they may indicate a situation where the caller is unable to talk or is experiencing a dire emergency. By investigating these silent calls, emergency telecommunicators can ascertain the necessity for dispatching resources or further examining the situation to ensure that individuals who may be in distress receive timely assistance.

While listening for background noise or any indicators that may suggest an emergency can help guide the response, the focus of a silent call investigation is fundamentally about verifying the potential urgency of the situation. This can lead to a more proactive approach to emergency services, ensuring that every possible threat to safety is addressed.