What is a "public safety answering point" (PSAP)?

A public safety answering point (PSAP) is defined as a facility that receives emergency calls and dispatches services. This is a crucial role within the emergency telecommunications system, as PSAPs are the first point of contact for individuals seeking assistance during emergencies. When someone dials emergency services, such as 911, their call is routed to a PSAP, where trained emergency telecommunicators assess the situation, gather essential information, and dispatch the appropriate emergency services (like police, fire, or medical responders).

The very essence of a PSAP is its function in ensuring that emergency assistance is provided swiftly and efficiently, highlighting its importance in public safety and emergency management. By being the central hub for these urgent communications, PSAPs play an integral role in saving lives and managing emergency incidents effectively.