What is a key responsibility of an ETC when managing emergency calls?

A key responsibility of an Emergency Telecommunicator (ETC) is to accurately gather and relay information to responders. This involves asking pertinent questions to collect vital details about the emergency situation, such as the location, nature of the emergency, and any potential hazards. Providing accurate and concise information ensures that first responders can assess the situation effectively and formulate an appropriate response plan. The integrity of the information gathered directly impacts the safety of both the callers and the responders involved, making this responsibility critical in emergency management.

While prioritizing calls based on urgency is important, it is less about the direct responsibility of the ETC and more about call classification and response prioritization, which typically occurs after the information is obtained. Providing psychological evaluations is not within the scope of an ETC's duties, as their role focuses on communication and information transfer rather than psychological assessment. Maintaining calmness in the dispatch center is also relevant, but it does not compare to the core function of ensuring responders have the accurate information they need to act effectively in emergencies.