What benefit does maintaining a calm demeanor provide an ETC during a call?

Maintaining a calm demeanor during a call has a significant benefit in helping to manage the emotional state of the caller. In emergency situations, callers are often experiencing high levels of stress, fear, or panic. When an Emergency Telecommunicator (ETC) remains calm, it can create a sense of reassurance and stability for the caller. This can help to soothe their anxiety and encourage them to focus and communicate more effectively, which is crucial for providing accurate information that aids responders. A calm presence can help the caller to feel supported, fostering a more productive interaction and ensuring that essential details are conveyed clearly to respond promptly and efficiently.