What are active shooter protocols designed to address?

Active shooter protocols are specifically designed to provide guidelines and actions that should be taken during an active shooting incident. These protocols focus on ensuring the safety of individuals and facilitating an effective emergency response when a shooter poses an immediate threat to lives.

The primary objective of such protocols is to prepare responders, including law enforcement and emergency telecommunicators, to react quickly and efficiently during a crisis, which can significantly reduce casualties and improve outcomes for victims. They often include instructions on how to assess the situation, communicate information to first responders, coordinate with emergency services, and provide directions to those in the vicinity of the threat.

Other options listed, such as customer service improvements, public relations management, and routine dispatch procedures, do not address the immediate and critical needs created by an active shooter event, which is why they do not align with the purpose of active shooter protocols. These protocols are tailored specifically for urgent scenarios that demand prompt and decisive action.