What actions should an ETC take during active shooter situations?

In active shooter situations, it is essential for an Emergency Telecommunicator (ETC) to gather detailed information and provide appropriate guidance. This response is crucial because accurate and comprehensive information aids law enforcement in their response and helps to assess the situation effectively. By asking the caller specific questions about the location, nature of the incident, and the number of shooters or victims, the ETC can relay this critical data to responding units, ensuring they are prepared upon arrival.

Additionally, providing guidance to the caller can be life-saving. The ETC can instruct them on safety measures, such as finding a secure location to hide, staying quiet, and remaining on the line for further instructions until help arrives. This support helps maintain the caller's composure and assists them in making informed decisions during a chaotic and frightening situation. In this context, efficiently gathering information and offering actionable advice is a cornerstone of effective emergency response.