In emergency communication, which of the following is an important skill for an ETC?

Strong interpersonal communication skills are essential for an Emergency Telecommunicator (ETC) because the role requires effective interaction with callers who may be in high-stress situations. These skills enable the ETC to actively listen to the caller, provide clear and concise instructions, and establish a rapport that can help calm distressed individuals. Additionally, having strong communication skills contributes to gathering critical information quickly and efficiently, which is vital in emergencies. This ability to communicate effectively not only helps in conveying information but also in assessing the emotional state of the caller, allowing the ETC to tailor their responses appropriately.

While the other options may be beneficial in certain contexts, they do not place the same emphasis on the immediate need for effective communication in emergency situations. Advanced technical knowledge, proficiency in multiple languages, and bias-free interactions are valuable, but they complement the foundational necessity of strong interpersonal skills that facilitate clear and effective communication under pressure.