How can telecommunicators assist with medical emergencies over the phone?

Telecommunicators play a crucial role in managing medical emergencies over the phone, particularly by providing pre-arrival instructions and calming the caller. This involves offering specific guidance based on the nature of the emergency, such as advising on CPR techniques, wound care, or what to do if someone is experiencing a heart attack or stroke. These instructions can save lives and stabilize the patient's condition until emergency services arrive.

Calming the caller is equally important, as emergency situations can be extremely stressful and chaotic. Helping the caller to stay focused can allow them to better understand and follow the pre-arrival instructions, which is imperative in ensuring the best possible outcomes for victims of medical emergencies.